Something in Your Teeth
Dealing with anger, especially in a work setting, can be tough. When customers get upset, the situation often leads to yelling, which is never pleasant. While it’s always best to handle these situations with clear communication, sometimes you just need a quick way to defuse the tension.
Here’s a trick that might give you a much-needed breather: calmly tell the customer they have something in their teeth. It’s not meant to be used often, and it should be reserved for those rare moments when nothing else seems to work. This little distraction could shift their focus, giving them time to collect themselves and handle the situation with a clearer mind.
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